Firestone Service Manager Job Description

By LeadLake Team   /   Job Category   /   2024

A Firestone Complete Auto Care Service Manager is responsible for leading a team of service technicians to ensure customer satisfaction and quality workmanship.

Among other responsibilities, this includes assigning and scheduling work duties to auto service staff based on their individual skill level, as well as addressing all automotive service needs of customers. The Service Manager is also responsible for overseeing the hiring and training of an effective auto service team, ensuring high teammate retention, and maintaining compliance with quality standards.

Furthermore, the Service Manager is in charge of all aspects of the store operation, such as selecting, coaching, and developing teammates, and handling merchandising, advertising, and the promotion of products and services. Additionally, the Service Manager is responsible for enforcing high-quality car service standards by choosing, training, and overseeing mechanics, while also creating exceptional experiences for customers.

What are the main responsibilities of a Firestone service manager?

A Firestone Complete Auto Care Service Manager has a diverse set of responsibilities. These include leading a team of service technicians to ensure customer satisfaction and quality workmanship. They also monitor the performance of all service personnel, providing feedback and coaching as necessary. Additionally, they are responsible for ensuring that all safety protocols are adhered to, in accordance with company policies and procedures. Finally, they maintain a clean and organized shop environment, properly storing tools and equipment.

See also Medical Office Manager Job Description

What skills and qualifications are required for a Firestone service manager position?

The Firestone Service Manager is responsible for assigning and scheduling work duties to auto service staff, overseeing the hiring and training of an effective auto service team, and ensuring high teammate retention.

The ideal candidate for this position should possess a minimum of a high school diploma or equivalent, along with at least 4 years of auto service technical experience and 1 year of experience as a service manager or service writer.

In addition, the candidate should have problem-solving skills, the ability to manage inventory, schedule appointments and perform equipment maintenance. A capacity to lead and coach others, as well as strong teammate and customer communication skills, are also important qualifications for this role.

How do I get a job at Firestone Complete Auto Care?

You will also receive several industry-leading benefits, such as competitive salary, performance-based bonuses, comprehensive training, and healthcare coverage.

To explore job openings at the nearest Firestone Complete Auto Care facility, please click the link below.

See also Aldi Assistant Store Manager Job Description

Is knowledge of automotive repair and maintenance essential for a Firestone service manager?

The Service Manager position at Firestone Complete Auto Care requires a minimum of a high school diploma or equivalent.

While previous experience in a service-related field is preferred, it is not a mandatory requirement.

The ideal candidate for this role should possess a strong background in customer service and have the ability to efficiently manage a team of technicians.

Does Firestone Complete Auto Care do maintenance?

Access your vehicle manufacturer's recommended maintenance schedule and receive professional services from Firestone Complete Auto Care. Regardless of whether your vehicle is new or has high mileage, bring it to a Firestone Complete Auto Care location near you to ensure it receives timely preventative maintenance.

How can a routine maintenance schedule help a car run smoother?

Maintaining a regular maintenance schedule is essential for keeping your car running smoothly and preventing expensive repairs in the long run. The scheduled maintenance services are designed to be performed at specific mileage intervals to ensure optimal performance.

Following this schedule will help you maintain your car's health and extend its lifespan.

How often should a car be serviced?

Regular maintenance services are typically recommended to be done at regular intervals, such as every 30,000 miles, to ensure that necessary preventative maintenance is performed. The frequency of these services can vary depending on your driving habits and the specific needs of your vehicle.

See also Marketing and Communications Manager Job Description

What tools and technology does a Firestone service manager typically work with?

Firestone Complete Auto Care Service Managers are responsible for leveraging digital tools to enhance customer service and business operations. This entails comprehending the usage of online scheduling systems, mobile apps, and other digital solutions to deliver prompt service and precise estimates.

See also Coffee Shop Manager Job Description

Does the Firestone service manager oversee a team of technicians?

A Firestone Complete Auto Care Service Manager is responsible for leading a team of service technicians to ensure customer satisfaction and quality workmanship.

Other responsibilities may include assigning and scheduling work duties to auto service staff according to individual skill level and serving all automotive service needs of customers. Additionally, overseeing the hiring and training of an effective auto service team and ensuring high teammate retention while maintaining compliance with quality standards.

The Service Manager is also responsible for every aspect of the store operation, including selecting, coaching, and developing teammates, merchandising, advertising, and promoting products/services. Furthermore, the Service Manager is responsible for enforcing high-quality car service standards by choosing, training, and overseeing mechanics, while also creating exceptional experiences for customers.

What does a Firestone Complete Auto Care Technician do?

During a standard wheel alignment service provided by Firestone Complete Auto Care, a skilled technician will carefully assess and make necessary adjustments to the camber, caster, and toe angles of the vehicle. Additionally, the technician will thoroughly examine the steering and suspension systems both at the front and rear of the vehicle. The tire pressure, condition, and air pressure will also be diligently inspected.

Does Firestone have ASE Certified Technicians?

Schedule an appointment today to ensure the health of your car. Firestone has over 3,500 technicians who are ASE Certified and skilled in diagnosing, servicing, and repairing vehicles. They can effectively troubleshoot and repair alternator problems or replace it if necessary.

What are the benefits of working at Firestone?

Save up to 50% on Firestone products with the Employee Discount when you get a job at Firestone. Additionally, you can enjoy a free battery check, $25 off per axle standard brake service, and $40 off a lifetime alignment when you purchase 4 Bridgestone tires. Take advantage of these Firestone Coupons and get great deals on their products.

Moreover, you can find 20 printable coupons for Firestone on couponsherpa.com. These coupons offer discounts on various products and services available at Firestone. Don't miss out on these savings!

See also Pandora Store Manager Job Description

Are there opportunities for career growth and advancement in the Firestone service manager role?

With increased experience and training, Firestone Complete Auto Care Service Managers have the opportunity to advance to higher-level roles within the organization. These positions may include General Manager or Vice President of Operations.

Is there a job open at Firestone Complete Auto Care?

Discover the wide range of opportunities available at Firestone Complete Auto Care for positions in technician, sales, and management. Begin your career journey with us! If you're not prepared to apply just yet, you can still connect with us for general consideration. Currently, there are no job openings but please check back later.

We warmly welcome you to learn more about the opportunities available and how you can join our team.

Visit firestonecompleteautocare-bridgestone.icims.com to start your journey with Firestone Complete Auto Care Careers!

What is a Firestone local training?

Firestone Local Trainings are exclusive to Licensed Red Shield Applicators and are available at various locations, such as a contractor's shop or job site, based on the contractor's preference. The minimum requirement for attendance is 10 participants, and if there is high demand, additional sessions can be requested to accommodate all attendees.

See also Special Project Manager Job Description

What is the average salary range for a Firestone service manager?

The average salary for a Service Manager at Firestone is $51,000 per year, equivalent to $25 per hour.

However, the estimated total pay for a Service Manager at Firestone is $114,297 annually.

This figure represents the median and is based on data collected from our users using our proprietary Total Pay Estimate model.

On average, a Firestone Complete Auto Care Service Manager earns approximately $42,051 per year in the United States, which is 31% below the national average.

How much do Firestone installation & maintenance jobs pay?

The average hourly pay at Firestone in the United States varies between $10.08 per hour for Quality Assurance Analyst to $30.65 per hour for Laboratory Technician.

Similarly, the average annual salary at Firestone ranges from the salary of Maintenance Technician to $105,196 per year for Plant Manager.

How much money does Jo Firestone make a year?

Jo Firestone has achieved financial success through her career as an actress and writer, earning a respectable income. Her film and television appearances, along with her work as a comedian, contribute to her overall financial assets.

According to reliable sources, the average salary for a comedian is around $20,000 per year. Jo Firestone's professional achievements align with this industry standard.

What are the hours of operation for Firestone?

The main location of Bristol Sinks is at 964 72nd Avenue NE in Calgary, Alberta, with the postal code T2E 8V9. You can contact us through telephone at 1(800) 930-0214, or via fax at 1(866) 310-7580. Our store hours at the main location are Monday to Friday, from 8:00 am to 4:30 pm Eastern Time.

For our western location, you can find us at the same address in Calgary, Alberta. The store hours at the western location are Monday to Friday, from 8:30 am to 5:00 pm Mountain Time.

If you are looking for our main location in London, Ontario, it can be found at 56 Firestone Blvd, with the postal code N5W 6E6.

See also Security Operations Manager Job Description

What kind of work schedule can a Firestone service manager expect?

Service Managers at Firestone Complete Auto Care typically work a standard 40-hour week, although they may need to work extra hours to accommodate customer needs. They must be capable of operating effectively in a high-pressure setting and managing multiple responsibilities simultaneously.

How many vehicle inspection stations are there at Firestone Complete Auto Care?

Firestone Complete Auto Care offers over 1,700 Vehicle Inspection Stations for customers to choose from. Customers can receive a courtesy vehicle check and inspection conducted by a certified technician. The inspection covers various issues including car starter problems, engine stalling, unusual noises, and car performance loss.