Arby's General Manager Duties and Responsibilites

By LeadLake Team   /   Job Category   /   2024
Back to Arby's General Manager Job Description

Primary Duty

Restaurant Management, Inc. is a franchise of Arby's that has been in operation since 1965. Initially starting with one restaurant in Cleveland, Ohio, the company later relocated its operations to Cincinnati, Ohio, in 1966.

What is the primary objective of Arby's?

The restaurant's main objective is to impress customers with its expertly prepared food products. Arby's acknowledges the significant impact that professionally prepared meals have on their customers' lives.

Administrative Functions

Nils Okeson holds multiple responsibilities at Arby's, including legal, corporate secretary, risk management, lease management, franchise services, mergers and acquisitions, and administrative services functions.

Okeson joined Arby's as the General Counsel in 2005 and later became the General Counsel for Arby's parent corporation, Triarc Companies, in 2007.

[Source: discoverarbys.com]

Who is general counsel at Wendy's & Arby's group?

During his time at Wendy’s/Arby’s Group, Okeson held the position of General Counsel for the parent company as well as both the Arby’s and Wendy’s operating companies. After Roark Capital Group bought Arby’s in 2011, Okeson continued to serve as General Counsel while also taking on additional senior management duties.

Role in Strategic Planning

When it comes to strategic planning, different roles within an organization have varying responsibilities. Department leaders and managers, for example, may not play a significant role in defining the company's vision, but they are responsible for establishing goals and key performance indicators that align with it. They are also tasked with communicating business strategies and monitoring their team's progress to ensure alignment. Moreover, individual contributors also play a crucial role in the strategic planning process.

Do managers and department leaders have a role in the plan creation process?

In the process of creating a strategic plan, managers and department leaders have a significant role in driving their organizations to establish annual department goals that align with the organization's overall goals and performance indicators. This responsibility includes structuring the strategic plan.

What is the role of the Manager in the Strategic Planning Process?

During a strategic planning process, one of the key individuals who play a critical role is the corporate strategy manager. This individual assumes a leadership position and is responsible for overseeing the entire process. They provide guidance to the organization on the necessary decisions and actions required to effectively implement the corporate strategy.

The strategic planning process involves several steps that need to be followed. These steps typically include conducting a thorough analysis of the current situation, setting goals and objectives, formulating strategies, implementing the strategies, and monitoring and evaluating the progress. Each of these steps is crucial in ensuring the successful execution of the strategic plan.

In conclusion, the corporate strategy manager is the most important employee in the strategic planning process as they oversee the entire process and provide guidance to the organization. The steps involved in strategic planning include analyzing the current situation, setting goals, formulating strategies, implementing them, and monitoring and evaluating progress.

What should a strategic plan ask a company?

In the online course "Business Strategy" taught by Professor Felix Oberholzer-Gee from Harvard Business School, it is highlighted that strategic plans must incorporate four essential perspectives: financial, customer, internal, and learning and growth. Each of these perspectives addresses specific questions that are crucial for the development of a successful strategic plan.

These perspectives guide the strategic planning process and ensure a comprehensive analysis of the organization's financial goals, customer needs and preferences, internal operations, and learning and growth opportunities. By considering these perspectives, organizations can identify key areas that require strategic focus and make informed decisions to drive their long-term success.

It is important for organizations to recognize the responsibility of strategic planning and allocate it to individuals or teams within the organization. By having dedicated individuals who are knowledgeable and experienced in strategic planning, organizations can effectively navigate the complexities of developing and executing successful strategic plans.

Role in Decision-making Process

The average hourly pay for positions at Arby's ranges from $8.50 per hour for Sorters to $19.98 per hour for Caterers.

As for annual salaries at Arby's, they vary depending on the role. The average salary for a Driver is approximately $18,968 per year, while a Project Manager can earn an average salary of $121,283 per year.

How did an Arby's manager make a difference?

An Arby's manager demonstrated the power of kindness and generosity by offering a jacket to one of the employees. Upon returning home, the manager carefully selected a jacket that would suit the employee's style. During her next shift, he brought her to his office and presented her with the thoughtful gift.

Arby's is a company that values its employees and strives to make a positive impact in their lives.

Who was the Arby's manager that shot the customer?

A former manager at an Arby's restaurant in Tulsa, Oklahoma has been sentenced to twenty years in prison after pleading guilty to first-degree manslaughter. The manager, 26-year-old Deionna Young, shot and killed a customer who she said had spit on her.

The incident occurred at the Oklahoma Arby's where Young was employed. She claimed that the customer's actions provoked her to respond with deadly force.

Young's guilty plea resulted in her receiving a lengthy prison sentence for her actions, marking the end of a tragic incident at the fast-food establishment.

Performance Metrics

Regularly monitoring the performance of accounts receivable (AR) throughout the year is essential for your business to gather snapshots of performance. These snapshots can provide valuable insights into areas of success and identify potential issues in advance. Additionally, tracking AR performance metrics allows you to establish specific, data-driven, and measurable goals for AR and collections.

To enhance your AR management, consider tracking these key performance indicators (KPIs) as suggested by MSCCM:

Monitoring these KPIs will help you better manage your AR and optimize cash flow for your business.

What is the Arby' we make it right survey?

Arby’s has introduced the Arby’s Guest Satisfaction Survey, an online survey that allows customers to provide feedback and receive rewards. This survey involves answering specific questions and rating the restaurant. Participating in the survey gives customers a chance to win a $1,000 gift card from Arby's.