The advanced certification is designed for individuals with more experience in the field, as it typically requires a certain level of work experience.
To obtain this call center manager certification, candidates need to pass the exam required to become a certified Project Management Professional (PMP).
In 2023, Zippia ranked the 12 best call center manager certifications available.
In her role as the senior call center manager at Deloitte, Sarah Stealey Reed emphasizes the importance of building strong relationships with her co-workers rather than solely focusing on the operational aspects of the job.
Here are ten valuable tips for contact center managers to enhance their leadership skills:
1. Develop a deep understanding of your team members' strengths and weaknesses.
2. Foster a positive and collaborative work environment to promote employee engagement.
3. Encourage open communication and listen actively to your team's suggestions and concerns.
4. Provide regular feedback to help your team members grow and improve performance.
5. Empower your team by delegating tasks and giving them autonomy to make decisions.
6. Recognize and reward your team members for their contributions and successes.
7. Develop a clear and achievable vision for the contact center, and communicate it effectively to your team.
8. Continuously invest in training and development programs to enhance the skills of your team members.
9. Stay updated with the latest industry trends and technologies to ensure your contact center remains competitive.
10. Lead by example, demonstrating integrity, professionalism, and a strong work ethic.
When it comes to becoming a call center manager, there are specific education requirements to be fulfilled. Typically, individuals aspiring to be call center managers pursue studies in fields such as business, psychology, or communication. It is worth noting that 60% of call center managers possess a bachelor's degree, while 19% hold an associate degree.
Source: "Call Center Manager Education Requirements" - Zippia
Call center managers typically pursue degrees in business, psychology, or communication during their studies. Approximately 60% of call center managers have obtained a bachelor's degree, while 19% hold an associate degree. These findings are based on the analysis of 11,281 call center manager resumes, which were examined to gain a more accurate understanding of the educational requirements for call center managers.
Over the course of one week, participants will acquire comprehensive tactical management skills necessary for the daily operation of a contact center.
The Association of Customer Contact Professionals is a non-profit organization that represents customer contact organizations and their supporting vendors in the Kansas City area and its surroundings.
The association offers professional support to various types of customer contact facilities such as telemarketers, call centers, collections, customer service facilities, help desks, and client retention departments.
The Certified Call Center Manager (CCCM) program is a comprehensive training course specifically designed to provide individuals with the necessary knowledge and skills to excel in the dynamic field of call center management.
Given that call centers serve as vital touchpoints for customer interactions, effective management is of utmost importance in ensuring optimal performance and satisfaction.
At AIBM US, we offer the prestigious Call Center Manager Certification (CCCM), which is recognized as a mark of excellence in the industry.
They act as a resource for contact center professionals seeking guidance and assistance. A comprehensive guide on contact center associations can be found at SpiceCSM.
The National Association of Call Centers (NACC) is a non-profit membership organization that offers contact centers the chance to enhance their skills, collaborate with other centers, and establish industry standards.
NACC can provide valuable resources and networking opportunities for contact center professionals, helping them stay up to date in their field and make meaningful connections with peers.
By joining NACC, contact centers can access educational resources, engage in industry research, and contribute to the development of best practices for the contact center industry.
Call center manager certifications vary in value for job seekers. Here is a list of the top call center manager certifications in 2023, providing a competitive advantage when applying for jobs and potentially increasing salary prospects. Source: Zippia