Marketing Program Manager Duties and Responsibilites

By LeadLake Team   /   Job Category   /   2026
Back to Marketing Program Manager Job Description

Primary Duty

A Program Manager, Marketing is responsible for providing CRM support and marketing operations support to the marketing group. Additionally, they act as CRM backup support for the marketing and sales teams. When creating a job description for this role, it is important to include a comprehensive list of duties, responsibilities, and expectations.

What degree do you need to be a marketing program manager?

When hiring for the position of marketing program manager, employers typically look for candidates with a relevant degree such as a Bachelor's or Master's Degree in Marketing, Communications, Business, MBA, Education, Advertising, Business/Administration, Technology, Communication, or Public Relations.

Administrative Functions

Marketing program management refers to the coordinated process of overseeing and organizing multiple marketing projects that are linked together under a specific program. Each project within the program works towards achieving a common objective. Resources from different projects can be shared within the program to enhance the overall performance of the company.

What is an administrative and marketing coordinator?

An administrative and marketing coordinator has the unique opportunity of fulfilling both administrative and marketing coordination roles, making them an essential asset to any organization. In their administrative capacity, they are responsible for managing correspondence, coordinating schedules, and even handling bookkeeping tasks.

If you are interested in becoming an administrative and marketing coordinator, there are several steps you can take to pursue this career path. Some recommended approaches include gaining relevant education and training, building relevant job experience, and developing strong organizational and communication skills.

To strengthen your qualifications, consider pursuing a degree in business administration, marketing, or a related field. Additionally, seek out internships or entry-level positions in administrative or marketing roles to gain practical experience in both areas. Developing excellent organizational and communication skills will also be key to successfully perform the duties of an administrative and marketing coordinator.

What is the difference between marketing and program management?

Marketing encompasses the range of strategies implemented by a marketing team to promote a product or service. Examples of these strategies include online advertisements, TV commercials, brochures, billboards, and other relevant activities.

Program management should not be mistaken for project management, as they are distinct activities with different objectives and approaches.

Role in Strategic Planning

Marketing plays a crucial role in the strategic planning process by assisting the planning team in implementing a marketing philosophy. This helps ensure that the strategic planning process is aligned with marketing objectives and strategies.

Additionally, marketing in the strategic planning process serves several basic yet critical functions. These functions include analyzing market data and identifying opportunities, defining target audiences, establishing marketing objectives, and developing strategies and tactics to achieve those objectives.

In summary, marketing's involvement in the strategic planning process is essential for aligning the organization's goals and objectives with effective marketing strategies that can capitalize on market opportunities.

Role in Decision-making Process

Marketing decision-making is often associated with a process of exploration and experimentation. Managers learn and adapt their strategies as they navigate through this process. To gain a better understanding of decision-making, it is important to have a set of concepts and tools that can be used to study and analyze these decisions empirically.

Modern marketing involves the use of various approaches and strategies to make informed decisions. To navigate through this dynamic landscape, marketers need to be adaptable and open to learning from their experiences. By employing appropriate concepts and tools, they can empirically study and understand decision-making in marketing.

Performance Metrics

Marketing performance metrics or key performance indicators (KPIs) are valuable sources of data for marketing professionals, as well as other stakeholders such as the CEO, sales department, and senior management team.

Marketing reporting provides KPIs, reports, and dashboard templates that can help analyze and present this data effectively.

What is a program management metric?

The metrics used to monitor program management typically prioritize financial outcomes and customer success. They also emphasize the effectiveness and efficiency of the organization's operations, as well as its capability to strategically progress.

The Key Performance Indicators (KPIs) for program management are essential in assessing and evaluating program performance. These KPIs provide valuable insights into the various aspects of program management, ensuring that organizations can effectively measure their progress and make informed decisions.

To monitor and evaluate program management effectively, organizations should adopt a comprehensive set of KPIs that align with their strategic goals and objectives. By tracking these KPIs, organizations can gain a better understanding of their program's financial health, customer satisfaction, operational efficiency, and overall strategic direction.

What are key performance indicators in program management?

Key performance indicators (KPIs) in program management differ from those used in project management. Program KPIs focus on measuring performance and are more closely aligned with business goals. These indicators may also be program-specific.

It is essential for program management to identify and track the appropriate KPIs that align with the program's objectives and overall success. By doing so, program managers can effectively monitor progress, make informed decisions, and ensure that the program is on track to achieve its desired outcomes.

When determining the program KPIs, it is important to consider factors such as the organization's strategic priorities, stakeholder expectations, and the specific objectives of the program. By identifying and measuring the right KPIs, program managers can gain valuable insights into performance and take appropriate action to optimize results.